Terms & conditions
The website, Runaway Coast Ltd and you
This website, found under the www.runawaycoast.com and www.runawaycoast.co.uk URL, is operated by Runaway Coast Ltd and references to 'we', 'us' and 'our' shall be deemed to be references to Runaway Coast Ltd. References to 'you', and 'your' shall be deemed to be references to the person(s) placing an order via this website.
Offer is valid on the web only when you click through via the e-shot and purchase. Only one offer per customer. To qualify, the order must be placed by the date specified. Offer cannot be used in conjunction with any other offer or discount. Offer subject to availability and while stocks last.
E-shots, gift vouchers, coastal spy offers and other offers
These Terms & Conditions are supplemental to any additional terms that might apply to specific transactions (such as special offers or promotions) and to the use of gift vouchers whose terms are set out separately.
Placing an order
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact one of our customer service advisors before placing an order with us either by telephone on +44 (0) 1728 726 575 , by email at: info+at+runawaycoast.com or by post using the address given below: Runaway Coast Ltd, Unit 8-11 Technology Centre, Station Road, Framlingham, Suffolk IP13 9EZ. By placing an order via this website you are making an offer to Runaway Coast Ltd to purchase the goods detailed in your order upon the terms described in the order. Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Runaway Coast Ltd for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail. Your credit/debit card will be authorised when your order is placed and processed. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you (re-)visit our shop. This does not affect your statutory rights. Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, please see our delivery times and charges.
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.
Prices that are reduced for sales and promotions are only valid for the specified period.
Your right to cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. This does not apply to bespoke or made to measure services and/or products, which can only be cancelled up until the order is accepted.
If, for any reason, you are not happy with your purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition. If you wish to return any items purchased online at www.runawaycoast.com , please follow the steps below:
- The item(s) must be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).
- Returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund.
- Delivery and gift box charges are not eligible for refund.
- All items must be returned in unused and saleable condition with original tags attached.
- Please ensure a copy of your receipt is included as this will help speed up the refund process. Where applicable, you are entitled to a refund within 30 days of returning your item. Any comments regarding the reason for return are greatly appreciated.
- The customer is responsible for the postage costs incurred when returning items.
- Please obtain a proof of postage from your post office by using Royal Mail Registered Post or similar so that we can complete your request in the event of items being lost in transit. We cannot be held responsible for loss of items.
- Any item purchased via telephone, mail order or internet must be returned directly to: CUSTOMER RETURNS, Runaway Coast Ltd, Unit 8-11 Technology Centre, Station Road, Framlingham, Suffolk IP13 9EZ
Return of faulty, incorrect or sub-standard products
If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. Please return the item(s) following the steps above. Return of Sale Items purchased by telephone or through our online store can be returned for a full refund, if returned within 7 working days of receipt of item for all UK customers and within 14 working days of receipt of item for overseas customers. Sale goods purchased at external retail events are not eligible for a refund.
Cancellation of an order prior to dispatch Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund. If you have recently placed an order with us and wish to cancel it, please contact us quoting your order reference number, the date the order was placed, your name and postcode. You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
Payment and taxes
We accept online payment in a secure environment by credit card or with Runaway Coast Ltd Gift Vouchers. We currently accept Visa, MasterCard, Delta, and American Express. All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Our guarantee to you
If your credit/debit card is used fraudulently as a direct result of being used to buy from our site, then we will assume liability for the first £50 of your loss. Your credit card company is obligated to take responsibility for the rest. We will use our reasonable endeavours to work with your credit card company to minimise the hassle for you. We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. The stock status for your order will also be notified to you on your order confirmation. All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received and accepted before 4pm will, subject to availability, be despatched within the following 7 working days.
All orders are usually despatched within 5 working days of receipt of order by Runaway Coast. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
Bespoke orders will take longer to be dispatched.
Cost £4.95 per delivery address in the UK. Monday to Friday only. Please allow 5 working days for your delivery.
Overseas, BFPO & non-mainland UK
Postage is charged at cost according to the postal address.
Conformity of goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Disclaimer & limitations of liability
Runaway Coast Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Runaway Coast Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Runaway Coast Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you. The limitations of liability in these conditions shall apply equally for the benefit of Runaway Coast Limited and any other associated company of Runaway Coast Ltd as if references to Runaway Coast Ltd included references to each such associated company. While Runaway Coast Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Runaway Coast Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Runaway Coast Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Further, Runaway Coast Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Runaway Coast Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Runaway Coast Ltd. The entire liability of Runaway Coast Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Runaway Coast Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Runaway Coast Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Runaway Coast Ltd. No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright and trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Runaway Coast Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Runaway Coast Ltd. Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Law and territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Runaway Coast Ltd, Unit 8-11 Technology Centre, Station Road, Framlingham, Suffolk IP13 9EZ
Company Registration Number 06835748